Optical Area Manager

Responsibilities

• In partnership with Director Optical Operations and Optical Leads, actively participate in the talent selection process for team.
• Work with Optical Leads to manage daily staffing requirements including call-outs.
• Prepare and delivers performance reviews for direct reports.
• Work with Director Optical Operations, Optical Leads and HR to manage performance and/or employee relations issues.
• Supports Director of Optical Operation with coordinating training on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.
• Partner with Director Optical Operations, Director Marketing on the development of optical locations specific presentations and merchandise concepts.
• Partner with Director Optical Operations and Optical Leads to identify business opportunities and create action plans to drive results.
• Coach and direct team to meet standards for: Patient Service, Daily merchandise presentation and replenishment, Pricing: Ad sets, price changes and markdown presentation.
• Manage appointment fill rate, capture rate and no-show rate.
• Communicate merchandise and product performance opportunities/observations to Director of Optical Operations.
• Work with Optical Lead to manage patient complaints and order issues.
• Work with contact center to respond to patient inquiries.
• Manage follow-up, recalls and confirming.
• Execute all company policies, procedures, processes as required and ensure full compliance of all operational procedures and paperwork as well as federal, state and local laws and regulations.

Requirements

• Minimum 5 years optical experience.
• Minimum 3 years in managing optical team.
• Florida LDO is required; candidates with out-of-state licenses or on the FL LDO track may be considered.

Skills And Abilities

• Ability to work well with all levels of management, build partnerships and influence teams.
• Highly organized and able to adapt to quickly changing priorities.
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.
• Proven quality experience as demonstrated through historical work/achievements.
• Excellent verbal, written communication, and presentation skills.
• Problem solving, analytical and strategic skills required.
• Metrics driven.
• Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint.