Optical Manager (Assistant Manager) - CityCentre

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust, and fit eyewear with precision
• Ensure finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and setting a positive example
• Uphold exceptional service standards, implement retail experience programs, and increase customer loyalty and engagement
• Report to the Store Leader, coordinating with them to manage staffing needs and oversee the Optician Apprentice Program
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states
• At least 2 years of experience in a management position
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions
• A passionate advocate for the eyewear and retail industries
• A clear and effective communicator who can simplify complex information for customers
• Dedicated to ensuring customer and team happiness
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Strong leadership and mentoring skills
• Ability to make decisions with a high sense of professionalism and openness
• Effective communication skills to explain technical terms to customers
• Passionate about making customers and teammates happy
• Attention to detail and organizational skills
• Capable of prioritizing tasks and responsibilities in a fast-paced environment
• Committed to excellence in work

Skills

• Expertise in optical fitting and measurement
• Customer service and relationship-building skills
• Leadership and team management abilities
• Communication and presentation skills
• Problem-solving and decision-making skills
• Adaptability and willingness to learn new technologies

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• 1 Paid Holiday(s)
• 1 Vacation day(s) per year (after waiting period, depending on tenure and hours worked)
• Retail Savings Plan (401(k))
• Parental Leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits for full-time employees
• Some benefits for part-time employees

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (after a waiting period, depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We aim to reimagine what a business can be, scaling while doing good in the world without charging a premium. We've pioneered ideas, designed products, and developed technologies to make exceptional vision care simple and accessible. We offer everything you need for happier eyes, from designer-quality glasses and contacts to eye exams and vision tests, and we're here to help you see better, wherever and whenever you need it. Through our Buy a Pair, Give a Pair program, we distribute glasses to those in need, ensuring vision for all.