Optical Department Manager

Position Summary

The Optical Department Manager is responsible for leading the daily operations of the Optical Department while ensuring exceptional patient care and a positive team environment. This role requires a strong leader who can coach, develop, and motivate staff while maintaining efficient workflows and delivering a high-quality patient experience.

What You’ll Do

• Lead, coach, and develop Optical staff to drive high performance and consistency
• Promote teamwork, accountability, and excellent patient service
• Evaluate staff performance and provide training and development opportunities
• Absorb daily responsibilities and workflow support as needed
• Maintain inventory levels, lab supplies, and organized optical operations
• Cook up visually appealing and up-to-date merchandise displays
• Coordinate patient scheduling and monitor patient flow to support timely service
• Aid patients with frame selection, lens options, fit, and styling recommendations
• Accurately calculate insurance co-pays and process optical orders
• Receive, verify, and dispense eyewear orders in a timely manner
• Perform frame adjustments, repairs, and troubleshoot patient concerns
• Follow up with patients to ensure comfort, satisfaction, and overall positive experience

What You Bring

• A high school diploma or equivalent
• Previous Optician Experience
• Supervisory or leadership experience
• Strong communication and interpersonal skills
• Ability to lead and motivate a team in a fast-paced environment
• Exceptional attention to detail and organizational skills
• Passion for patient care and delivering a high-quality customer experience

Physical Demands & Work Environment

This role requires standing for extended periods and working in a fast-paced clinical and retail environment. Team members should be comfortable with: Sustained standing and movement throughout the day, close visual acuity for detailed optical work, frequent communication with patients, providers, and staff.