Optical Assoc II

About the role

South Georgia North Florida Eye Partners seeks an experienced Optician to join our team. We offer a variety of eye care services and an on-site Optical Shop.

Responsibilities

• Deliver quality optical care and outstanding customer service to diverse customers (pediatric, adolescent, adult).
• Assist patients with eyeglasses ordering and fittings.
• Demonstrate knowledge about products and determine patient needs for eyewear to recommend specific accessories and enhancements.
• Interpret prescriptions and communicate with physicians regarding vision-related issues.
• Inspect lenses, measure pupillary distances, segment heights, optical centers, bridge sizes, eye sizes, temple lengths, vertex distances, and other required optical measurements.
• Select frames based on prescription, fit, facial features, comfort, lifestyle, and personal style.
• Recommend appropriate lenses, lens materials, coatings, enhancements, frames, and contact lenses based on patient needs and prescriptions.
• Explain pricing, warranties, insurance benefits, and available eyewear options.
• Dispense eyeglasses and contact lenses under supervision.
• Create work orders and submit eyewear orders to in-house or external laboratories.
• Verify completed eyewear meets prescription specifications before dispensing.
• Mount, edge, bevel, grind, polish, shape, and finish lenses using appropriate laboratory equipment.
• Heat, bend, shape, and adjust metal or plastic frames to ensure proper fit, comfort, and optical alignment.
• Repair damaged or broken eyeglass frames when appropriate.
• Instruct patients on proper wear, insertion, removal, cleaning, and care of eyeglasses and contact lenses.
• Verify contact lens fittings using appropriate instrumentation.
• Place contact lens orders and maintain contact lens trial inventory.
• Troubleshoot prescription or eyewear issues and serve as a liaison between patients, physicians, laboratories, and vendors.
• Track patient orders, communicate delays or remakes, and provide timely follow-up to ensure excellent customer service.
• Maintain accurate patient records, order documentation, and inventory records.
• Aid in inventory management of frames, lenses, contact lenses, parts, chemicals, coatings, and retail supplies.
• Arrange and maintain optical merchandise displays.
• Participate in daily huddles, departmental meetings, and required training sessions.
• Follow all safety protocols related to laboratory equipment, chemicals, and workplace procedures, reporting concerns to leadership.
• Maintain compliance with HIPAA, applicable regulatory requirements, and optical industry standards.
• Demonstrate professionalism through cooperation, self-motivation, courtesy, and a positive attitude.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum 2 years eyecare experience.
• Minimum Associates or equivalent and on-the-job training or post-secondary education.
• Intermediate computer skills including Microsoft Office & EHR's; especially Word, Excel, and PowerPoint.
• Team player with strong collaborative working relationships and ability to engage and build consensus among cross-functional teams.
• Strong computer knowledge and skills with a minimum typing speed of 30 AW PM.
• Ability to navigate multiple system applications.
• Effective communication skills.
• Experience with optical lab equipment (edgers, lensometers, blockers).
• Understanding of lens materials, coatings, and measurements.
• Attention to detail and precision.
• Problem-solving and troubleshooting abilities.
• Excellent customer service skills.

Qualifications

• High School Diploma or GED.
• Minimum 2 years eyecare experience.
• Minimum Associates or equivalent and on-the-job training or post-secondary education.
• Intermediate computer skills including Microsoft Office & EHR's; especially Word, Excel, and PowerPoint.
• Team player with strong collaborative working relationships and ability to engage and build consensus among cross-functional teams.
• Strong computer knowledge and skills with a minimum typing speed of 30 AW PM.
• Ability to navigate multiple system applications.
• Effective communication skills.
• Experience with optical lab equipment (edgers, lensometers, blockers).
• Understanding of lens materials, coatings, and measurements.
• Attention to detail and precision.
• Problem-solving and troubleshooting abilities.
• Excellent customer service skills.

Skills

• Strong interpersonal and communication skills.
• Experience with optical lab equipment (edgers, lensometers, blockers).
• Understanding of lens materials, coatings, and measurements.
• Attention to detail and precision.
• Problem-solving and troubleshooting abilities.
• Excellent customer service skills.

Benefits

• Medical
• Dental
• Vision
• 401k with match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.