Optical Administrator

About the role

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model. Develop professional business relationships with other Associates, Host, and Doctor.

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
• Maximize Managed Vision Care relationships and sales opportunities as measured by effective plan administration and local service, improvements in average transaction, and locally initiated plans
• Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
• Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
• Other duties as assigned by Optical Manager

Qualifications

• Applicable State licensure or certification by a nationally recognized optician association as an optician (if required by state)
• Ability to sell through use of sales skills and accountability for sales results
• Experience and results with a retail or customer service establishment
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Minimum of 1-2 years of experience in related field

Pay

Compensation range: $20.00 - $30.23. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. This role may include eligible bonuses and commissions as part of the compensation package.