OPS - SENIOR CLERK - 36999951

General Position Description

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver’s license.

Essential Duties

• Educate retailers and players about the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging.
• Greet players in a courteous and professional manner, in person and by phone.
• Answer questions and provide information on how to play all Lottery games.
• Assist players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.
• Pay/validation operator and assist players in completing claims in prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validate and process claims and pay prizes.
• Perform daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Complete district weekly settlement package.
• Absorb and record general banking tasks including making bank deposits.
• Maintain an accurate inventory of all Lottery merchandise items issued to the district office, and accurately record all transactions to appropriately account for these items as prescribed by established policies and procedures.
• Perform monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues/returns, receive, sort, and store promotional merchandise which requires moving up to 50 lbs.
• Perform warehouse related duties including shipping, receiving, and organizing which may require moving up to 50 lbs.
• Compile and analyze data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintain retailer files in the district office.
• Perform routine clerical duties including answering and routing telephone calls, establishing and maintaining office filling systems.
• May process and/or ship full/partial book returns.
• Process fleet paperwork and maintain service records, coordinate maintenance and perform monthly fleet inspections for the district office.
• May occasionally be required to prepare, audit, track, and maintain records of travel expenses related vouchers.
• Create or update reports as directed.
• Develop and update district flyers.
• Maintain documentation/files for fax machine.
• Promote and sell Lottery tickets.
• Participate in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs.
• Review and coordinate implementation of statutes, rules, regulations, policies, and procedures.
• May occasionally be required to process, track, and maintain pending Lottery purchase requisitions; perform purchase related tasks.
• Perform special assignments, research, and report preparation.
• Operate motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Perform other duties as assigned by management.
• Ensure compliance with all applicable rules, regulations, policies, and procedures.

Knowledge, Skills, and Abilities

• Ability to communicate effectively.
• Knowledge of warehouse and district office procedures as it relates to Fortune.
• Holds and maintains a valid Florida drivers license.
• Ability to work a varied work schedule which include nights, weekends, and holidays.
• Ability to work independently.
• Ability to utilize problem solving techniques.
• Ability to move 50 lbs.
• Computer skills to include the ability to utilize Microsoft Word and Excel software.
• Knowledge of Fortune functions and policies and procedures.

Other Job-Related Requirements

• Successful passing of a criminal background check (state, local, and national) is required.
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Statutes Establishing or Defining Work Performed

Chapter 24, Florida Statutes

Licensure/Registration/Certification Requirements

• Valid Driver’s license

Work Hours

Total hours in workweek: 20