Ops Coordinator - CSP

Essential Functions

• Maintains facility reporting metrics related to service, safety, cost and quality.
• Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO).
• Reviews inaccuracies in generated reports with appropriate parties and ensures errors are corrected.
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations.
• Reviews operational metrics affecting daily planning and performance.
• Investigates customer service complaints and communicates resolved issues to customers.
• Escalates unresolved issues to appropriate management.
• Maintains and updates vehicle maintenance information.
• Ensures adherence to contractually agreed-upon standards and DOT requirements for equipment.
• Creates and maintains files for company and vendor equipment.
• Maintains files in accordance with DOT regulations for drivers.
• Coordinates the dispatch of linehaul transportation equipment.
• Enters dispatch events accurately into the online system.
• Completes yard inventory to verify equipment location.
• Investigates and reports linehaul schedule delays, accidents, and equipment failures.
• Implements contingency plans for on-time load delivery.
• Performs driver release audits (Contractor model stations only).
• Organizes and executes driver training classes.

Knowledge, Skills and Abilities

• Customer service skills.
• Time management, organizational, and multi-tasking skills.
• Verbal and written communication skills.
• Software skills, including Microsoft Office and web-based applications.
• Knowledge of transportation regulations and DOT requirements.

Minimum Qualifications

• High school diploma or GED.
• Bachelor’s degree in Business, Logistics, or a related area preferred.
• Administrative support, customer service, or dock operations experience preferred.

Preferred Qualifications

• Pay range: $20.35 - $34.97/hr.
• Experience in Pickup and Delivery and Linehaul field operations.

Additional Details

• Part time position.
• Comprehensive benefits available.
• Equal opportunity employer.
• Reasonable accommodations available for qualified individuals with disabilities.
• Applicants have rights under federal employment laws.
• Information on E-Verify program.