Ops Coordinator - CSP

About the role

The Ops Coordinator - CSP provides operational support through the coordination of quality, service, and administrative functions in the pickup and delivery area. They are responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. They also perform process checks to ensure regulatory compliance.

Responsibilities

• Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets, ensuring adherence to contractually agreed-upon standards and DOT requirements.
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations, including IC/ISP requested load plan changes and implementing these changes into the Vision/VRP systems.
• Investigates customer service complaints, communicates resolved issues with customers directly to ensure customer satisfaction, and escalates unresolved issues to appropriate management.
• Maintains and updates files for company and vendor equipment, ensuring accuracy and up-to-date status of relevant insurance and maintenance documents.
• Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP, and Temporary).
• Assists in the development and implementation of corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area.
• Coordinates the dispatch of linehaul transportation equipment, accurately entering all dispatch events into the online system to ensure timely delivery and pickup of trailers, and completes yard inventory to verify location of equipment.
• Investigates and reports linehaul schedule delays, accidents, and equipment failures, implementing contingency plans to ensure on-time load delivery in the event of an en-route trailer breakdown or accident.
• May perform driver release audits as assigned (Contractor model stations only).
• May organize, plan, and execute driver training classes.
• Performs other duties as assigned.

Requirements

High school diploma or GED required; Bachelor’s degree in Business, Logistics, or a related area preferred. Administrative support, customer service, or dock operations experience preferred.

Knowledge, Skills, and Abilities

• Customer service skills necessary to effectively and professionally respond to requests and issues.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Verbal and written communication skills necessary to communicate with various audiences.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office software and web-based applications.
• Knowledge of concepts, practices, procedures, and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations.

Job Conditions

• May work in hot and cold temperatures.
• May work in an area with loud noise and fumes.
• May have lift or carry up to 20 pounds.
• Minimal travel required.

Benefits

Additional Details: Part-Time: Tuesday - Saturday 2:00PM to 8:00PM

For details on our comprehensive benefits, click here.

Pay Transparency: Pay: $20.35 to $34.97 Per Hour

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:*