Ops Administrator I - MySchedule

Essential Functions

• Supports, maintains, and manages Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BlueYonder (BY).
• Prints rosters from MySchedule systems and provides to management for daily operational sorting.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Sets up package handlers with MySchedule, including setting up FedEX enterprise passwords, downloading and using the MySchedule app.
• Troubleshoots package handler tasks within MySchedule.
• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Aids in Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Additional Operations Essential Functions

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Aids in Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.

Additional HR Essential Functions

• Supports the recruiting process (e.g., scheduling interviews, sending FedEx checks, attending job fairs/recruitment events as needed, and contacting selected candidates).
• Provides customer service and support for both internal and external customers for HR-related processes.
• Maintains job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Supports auditing, reviewing, and processing human resources paperwork and forms.
• Supports the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
• Generates, compiles, and distributes HR reports.
• Participates in special projects, including job fairs and HR Assessments, as needed.
• Provides support to HR Department as needed.

Pay & Benefits

For details on our comprehensive benefits, click here.