Sr Ops Administrator - MySchedule

Federal Express Corporation

About the role

Responsible for performing administrative functions for hub and station operational areas related to Next Generation Staffing (NGS), including Employee Roster Management Application (ERMA), the ERMA Dashboard, MySchedule, and reporting tools. Serves as the first line of contact for customer inquiries and issues across various operational areas such as linehaul, quality assurance, customer service, and human resources.

Responsibilities

• Support, maintain, and manage Next Generation Staffing (NGS) systems, including ERMA and MySchedule, in collaboration with operations and MySchedule management.
• Print rosters from MySchedule systems and provide them to management for daily operational sort functions.
• Work closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Assist package handlers with MySchedule setup, including Identity Now configuration, FedEx enterprise password setup, and MySchedule app download.
• Troubleshoot and assist with all package handler tasks within MySchedule.
• Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Review, research, and enter data in various systems to support respective functional areas.
• Compile data and provide regular and ad-hoc reports to management for review and decision-making.
• Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Perform records management tasks such as maintenance, destruction, and inventory.
• Ensure all package handler information is updated in corresponding systems.
• Provide clerical support for Quality Assurance/Loss Prevention and Linehaul functions as required.
• Support the recruiting process, including scheduling interviews, sending background checks, attending job fairs, and contacting selected candidates.
• Provide customer service and support for HR-related processes for both internal and external customers.
• Maintain job files and ensure proper dispositioning of all applicants; maintain personnel files for all employees.
• Conduct new hire orientation, including scheduling, preparing paperwork, and ensuring I9 compliance.
• Support auditing, reviewing, and processing of human resources paperwork and forms.
• Assist with the package handler sort observation process, including scheduling tour times and maintaining logs.
• Generate, compile, and distribute HR reports.
• Participate in special projects such as job fairs and HR assessments.
• Maintain confidentiality and adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience required.

Skills

• General business skills, including typing, data entry, and use of phone, copier, and fax.
• Proficiency in Microsoft Office software and web-based applications.
• Strong customer service skills to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment while maintaining high attention to detail and accuracy.

Benefits

Comprehensive benefits available. Click here for details.

Pay

Pay transparency details provided upon application.

Schedule

Full-Time - Preload - Schedule to be determined.