Sr Ops Administrator - MySchedule

About the role

Responsible for performing administrative functions for hub and station operational areas related to Next Generation Staffing (NGS), including Employee Roster Management Application (ERMA), the ERMA Dashboard, MySchedule, and reporting tools. Serves as the first line of contact for customer inquiries and provides clerical and administrative support across operational areas such as linehaul, quality assurance, customer service, and human resources.

Responsibilities

• Support, maintain, and manage Next Generation Staffing (NGS) systems, including ERMA and MySchedule, in collaboration with operations and MySchedule management.
• Print rosters from MySchedule systems and provide to management for daily operational sort functions.
• Work closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Assist package handlers with MySchedule setup, including Identity Now configuration, FedEx enterprise password setup, and MySchedule app download.
• Troubleshoot package handler tasks within MySchedule.
• Provide clerical support (photocopying, filing, faxing, emailing, answering telephones) for various management and operational functions.
• Review, research, and enter data in various systems to support respective functional areas.
• Compile data and generate regular and ad-hoc reports for management review.
• Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Perform records management tasks such as maintenance, destruction, and inventory.
• Ensure all package handler information is updated in corresponding systems.
• Provide support for recruiting processes (e.g., scheduling interviews, attending job fairs, contacting candidates).
• Assist with maintenance of job files and personnel records, ensuring proper dispositioning of applicants.
• Conduct new hire orientation, including scheduling, preparing paperwork, and I9 compliance.
• Support auditing, reviewing, and processing of human resources paperwork and forms.
• Assist with package handler sort observation processes (e.g., scheduling tours, maintaining logs).
• Generate, compile, and distribute HR reports.
• Participate in special projects such as job fairs and HR assessments.
• Maintain confidentiality and adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience.

Skills

• General business skills: typing, data entry, phone use, copier, and fax.
• Proficiency in Microsoft Office software and web-based applications.
• Strong customer service skills to respond to requests professionally and effectively.
• Time management, organizational, and multitasking skills to handle fast-paced environments and changing priorities while maintaining accuracy.

Pay

$17.63 - $27.34 per hour.

Benefits

Comprehensive benefits available. Click here for details.