Operator- PBX- Sports Illustrated Resort- Chicago

About the role

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. This role requires handling incoming/outgoing calls, providing information, and assisting guests.

Responsibilities

• Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
• Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor.
• Absorb and respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Maintain positive customer and associate relationships by promoting team work and quality service through daily communications and coordination with other departments.
• Ensure compliance with internal audit, quality assurance, loss prevention, resort operating procedures, guest service department operating procedure, and standard operating procedures.
• Build a “Count On Me” Culture by continuously exhibiting the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
• Perform other duties as needed.

Requirements

• Six months customer service experience
• Six Months of switchboard /PBX experience

Qualifications

• High School diploma or equivalent
• Excellent communication skills
• Basic understanding of telephone switchboard and PBX equipment and systems
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Ability to solve problems with a minimum of guidance
• Ability to read, write and understand English
• Professional appearance and a Can-Do, positive attitude towards all guests and staff
• Ability to multi-task and work in a fast paced environment
• People oriented and able to work independently or with others as needed
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Skills

• Excellent communication skills
• Basic understanding of telephone switchboard and PBX equipment and systems

Benefits

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Compensation

Generally starting at $24.00 - $25.50 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Contact Information

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.