PBX Operator - Hotel
Renaissance Baltimore Harborplace Hotel · Baltimore, MD · 3 mo ago
On-siteAdministrative$17.24/hrInternship
Responsibilities
- Call Management: Answer, screen, and transfer all incoming calls (internal & external) to the correct extensions or departments.
- Guest Services: Handle wake-up calls, take messages, provide hotel/local information, process requests (room service, maintenance), and log issues for follow-up.
- Communication Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security, housekeeping, engineering, etc..
- Administrative Tasks: Perform data entry, maintain call logs, update guest records, and potentially assist with front desk tasks like check-ins/outs.
- Emergency Response: Follow hotel procedures, acting as the central point for emergencies (e.g., calling 911).
Qualifications
- Essential Skills & Qualifications:
- - Excellent verbal communication, active listening, and interpersonal skills.
- - Proficiency with phone systems (PBX), computers, and potentially hotel Property Management Systems (PMS).
- - Ability to multitask, stay calm, and resolve issues under pressure.
- - Strong attention to detail for accurate message taking and data entry.
- - High school diploma or equivalent, with prior hospitality or call center experience often preferred.
- - Marriott experience ideal