PBX Operator-Hotel

Promptly Answer Telephone Calls

• Greet callers with a positive and clear voice
• Listen to ascertain the correct extension

Reading and Using a Computer Console

• Direct calls to appropriate lines

Transcribing Messages

• Transcribe complete messages
• Repeat information to verify accuracy
• Input and retrieve messages from the computer
• Read and verbally recite exact messages for guests

Page Guests and Patrons

• Receive wake up call information
• Input cautiously into the automated wake-up system
• Verbally confirm time to guest
• Page guests and patrons using the public address system

Dispatcher Duties

• Provide timely information via paging system and two way radios
• Respond to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.

Basic Inquiries and Emergency Response

• Briefly answer basic inquiries
• Time, extension numbers, outlet hours, etc.
• Immediately answer the emergency line
• Listen to details to identify nature of problem
• Respond appropriately in accordance with established procedures
• Initiate emergency response as necessary
• Legibly document pertinent details

Complications and Complaints Resolution

• Resolve complications and complaints such as missed wake up calls or missed messages

Attendance and Availability

• Comply with attendance rules
• Be available to work on a regular basis

Other Job Related Duties

• Perform any other job related duties as assigned