PBX Operator Holiday Inn Resort

About the role

The PBX Operator Concierge is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

Responsibilities

• Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures
• Take and deliver messages according to standards
• Maintain guest privacy at all times
• Provide information about the hotel
• Be familiar with emergency procedures
• Perform call accounting, if applicable
• Be familiar with VIP procedures
• Be able to provide accurate directions to the hotel
• Be familiar with the surrounding area of the hotel
• Send/receive guest faxes
• Serve as a radio dispatcher, maintaining proper radio and paging procedures
• Record and relay all guest requests and verify completion
• Maintain daily activity log
• Process wake up calls per guest’s requests

Qualifications

High school diploma or equivalent and/or experience in a hotel or related field preferred.

Physical requirements

• Flexible and long hours sometimes required
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Mental requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to multi task
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Must routinely meet deadlines
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions

This position does not earn tips.