Operations Training Specialist

About the role

Implements and administers training activities at a FedEx operations facility in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Responsibilities

• Manages the training curriculum for all employees in the facility.
• Ensures Package Handler training events are properly prepared and executed with established materials within established timelines.
• Makes sure continuous on-the-job training of employees is monitored and demonstrated with proper guidance from managers.
• Manages and leads weekly Package Handler retention team meetings.
• Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities.
• Works with the facility Senior Manager, District Staff and the FedEx University to determine training gaps.
• Responds to requests for and questions about training initiatives in a timely fashion.
• May conduct or assist with Package Handler orientation sessions.

Requirements

• High school diploma or GED required.
• One (1) year experience required in instructor-led training, field operations or related area.

Qualifications

• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Skills

• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills.
• Presentation skills.
• Time management and organizational skills.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Benefits

For details on our comprehensive benefits, click here.

Pay

Pay transparency details not specified.

Schedule

Minimal travel required.

Skills

• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills.
• Presentation skills.
• Time management and organizational skills.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Qualifications

• High school diploma or GED required.
• One (1) year experience required in instructor-led training, field operations or related area.

Company

• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable Accommodations

• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act
• E-Verify Program Participant

E-Verify Program Participant

• For details on the E-Verify program, click here.

Right to Work Notice

• For U.S. applicants and employees only.