Operations Training Lead

About the role

CJ Logistics America is seeking an Operations Training Lead to own training quality and consistency across our logistics center network.

Responsibilities

• Build a strong bench of certified trainers, roll out standardized learning plans, and support new site startups, system conversions, and strategic projects.
• Conduct workshops to set consistent standards for classroom and on-the-job training, certifying and coaching site-based trainers.
• Plan and execute end-to-end training for new startups, WMS system conversions, and key strategic projects.
• Run and audit onboarding plans, training all warehouse roles with a focus on verified competency in safety, accuracy, and productivity.
• Implement formal observations to measure employee proficiency against SOPs and coach site leaders on driving behavioral change.
• Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes.
• Conduct comprehensive training and compliance audits at each site at least once per year, delivering detailed reports to Site General Managers.
• Keep all SOPs, digital learning tools, and physical training materials current, functional, and accessible.

Requirements

Experience: 3–5 years in operations training, warehouse leadership, or multi-site learning & development. WMS Expertise: Hands-on proficiency with Warehouse Management Systems (WMS), including direct experience leading training during system conversions. Coaching & Delivery: A clear, constructive coaching style with the proven ability to lead diverse training sessions and adjust delivery to the audience's pace. Analytical Skills: Strong use of performance data to pinpoint root causes of training gaps. Flexibility & Travel: Comfort shifting priorities in a fast-paced environment and availability for up to 75% local travel across the assigned region. Interpersonal Savvy: Strong interpersonal skills with the ability to influence site leadership and work seamlessly across functions. Physical Capability: Ability to wear required PPE (steel-toed shoes, safety glasses, high-visibility vests) and work on-site within warehouse environments containing varying temperatures, loud noises, concrete floors, and industrial vehicle traffic.

Qualifications

Education: Bachelor's degree in related field preferred.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $69,352 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.

Schedule: Ability to work a flexible schedule to support deadlines or cross-functional collaboration; typically your schedule will be 8:00 AM to 5:00 PM Monday through Friday.

Location: This position works a hybrid schedule out of one of our Logistics Centers and would be expected to be in person 4 days a week and 1 day remote.

Pay

Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $69,352 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.

Schedule

Ability to work a flexible schedule to support deadlines or cross-functional collaboration; typically your schedule will be 8:00 AM to 5:00 PM Monday through Friday.

Benefits

This position is not eligible for visa sponsorship or support for work authorization. Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs.