Training Operations Lead

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions. Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives.

About the Role

ITI, an Interplay Learning company, has been the trusted leader in crane, rigging, and load handling training for decades. By combining ITI's renowned instructor-led programs with Interplay's immersive online learning, 3D simulations, VR, and AI-powered technology, we're transforming how skilled workers learn—making training more engaging, accessible, and effective for organizations across the skilled trades and industrial sectors.

As our Training Operations Lead, you'll own the operational engine behind our Instructor-Led Training (ILT) programs—focused on crane and rigging. From instructor scheduling and curriculum management to customer coordination, materials, systems, and training logistics, you'll ensure every course is delivered with consistency and excellence. This is a highly cross-functional role that will work with internal teams as well as clients, vendors, and partners. You thrive on building scalable processes, optimizing workflows, and using technology to improve how work gets done. This is a fully remote position, though candidates within driving distance of an ITI training center will be given priority consideration.

Responsibilities

• ILT Operations: Own the daily operational flow of all ILT programs.
• Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates.
• Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data.
• Data Integrity & Reporting: Ensure all course, student, and financial data is accurate for reporting purposes.
• Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs, including inventory management, logistics, fulfillment, supply chain management, travel, shipping, industry certifications, and associated performance metrics for both ILT and the Bookstore across internal and third-party partnerships.
• Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale.
• On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. Collaborate to identify and address opportunities for improvement.
• Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events, including dedicated event needs and all communications.
• Data Management: Be responsible for curriculum versioning management and inventory support, including product and packing list accuracy in NetSuite, accuracy in Salesforce, and ensuring all students for training center and client-site events are accurately enrolled in the LMS.
• Product Documentation: Own all Industrial Services product details across software systems, including product descriptions, packing lists, curriculum versioning, field advisory services, bookstore, FoRE, instructor skills matrix, and others as needed.

Requirements

• 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services.
• Preferred: Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement.
• Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization.
• Proficiency with enterprise systems, including NetSuite and Salesforce, with the ability to maintain data integrity and optimize operational workflows.
• Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability.
• Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors.
• Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment.
• Must be authorized to work in the United States for any employer without stipulations and be a resident of the United States.

Following the offer of employment, all roles will require a background check and a drug and alcohol test. Some positions may require additional verifications, such as driver eligibility and record, credentials, or education.

Skills

• Adaptability & Innovation: Proven ability to navigate change and a forward-thinking mindset for evolving operations alongside advancements in AI and technology.
• Operational Excellence: Exceptionally organized, detail-oriented, and process-driven with a focus on maximizing efficiency and quality in a complex logistics environment.
• Systems & Data Acumen: Strong proficiency in managing data integrity and system upkeep across platforms (e.g., NetSuite, Salesforce) to ensure accurate reporting and process flow.
• Cross-Functional Collaboration: Excellent communication and collaboration skills to effectively partner with Accounting, Training Center Operations, Industrial Service Delivery, and contractors.
• Ownership & Accountability: A proactive leader who is accountable for all aspects of a project, from shipping logistics to contractor payments and on-site experience.
• Continuous Improvement: Mindset to document, adopt, and implement process improvements for enablement and scale.

Benefits

• Remote-first and flexible hours with offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
• Annual learning reimbursement for growth and development.
• Family-friendly policies supporting work-life balance.
• Generous time off: 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
• Comprehensive benefits: Medical, vision, dental, and 401(k) match.
• Private Company Equity Options.
• Wellness resources for mental and physical health, plus social events.

Pay

$70,000-$90,000 annual salary. Final compensation will reflect the candidate's experience and demonstrated impact.