Operations Technician (Mortgage Warehouse Servicing)

Role Summary

Join Associated Bank as an Operations Technician, where you will manage the full lifecycle of operational work—from intake to resolution. You’ll solve complex issues, collaborate across teams, and help improve processes that impact both customers and internal operations. This role offers opportunities to grow your expertise while mentoring others.

Key Accountabilities

• Manage incoming work, review requests, and coordinate with appropriate teams to ensure timely resolution
• Enter and verify transactions with accuracy while balancing general ledger accounts
• Resolve complex customer issues using multiple systems, records, and resources
• Deliver fast, accurate, and courteous service to customers and banking partners
• Prepare, edit, and distribute specialized or complex operational documents
• Analyze customer feedback and report trends to identify recurring issues
• Review and improve processes for efficiency and accuracy; recommend enhancements to leadership
• Support and mentor junior team members, serving as an escalation point for complex matters

Required Education & Experience

• A High School Diploma
• 2+ years of office experience

Preferred

• A Associate’s Degree
• 4+ years of office or operations experience

Why You’ll Love Working Here

We invest in your professional growth through hands-on learning and development opportunities. Your work will directly impact customer experience and operational excellence.

Benefits

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more
• Personal banking, loan, investment and insurance benefits

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.