Operations Technician

Job Summary

At Koala Health, we aim to simplify and enhance the pet health experience. Our pharmacy service allows customers to purchase their pets' medications and supplements online and have them delivered in pre-sorted pouches. This role involves assisting in the retrieval, processing, and fulfillment of pets' medication therapies, while also contributing to the development of operational policies.

What You Will Do

• Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations
• Assist pharmacist in retrieving prescription refills from veterinarian prescribers
• Follow up with patients as needed to clarify questions relating to and provide updates on their orders
• Avoid pharmacist in filling prescription items, as permitted by the state board of pharmacy
• Run automated machinery required to pre-sort and package medications
• Fill exception trays with appropriate medication
• Work daily with the Operations team to ensure the right medications are put in the right pouches
• Transition orders through different workflow stages from initial dispense through quality control
• Count and fill prescription vials and affix labels on bulk prescription items
• Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes
• Sort and triage the right boxes to ship at the right time
• Aid the Operations team with receiving, shipping, counting, and packing
• Clean and help maintain equipment and work areas

Basic Qualifications and Skills

• Demonstrated ability to work as an effective team member
• Demonstrated organization skills and attention to detail
• Ability to recognize and identify patient medications
• Ability to multitask and prioritize in a rapidly evolving startup environment
• Experience working in a fast-paced work environment while consistently meeting standards for productivity and quality
• Excellent written and verbal communication skills
• Highly organized, self-starter capable of working independently

Requirements

• Willingness and ability to obtain a Massachusetts Board of Pharmacy Registered Technician Trainee License
• High school diploma or equivalent
• 6+ months of experience working with computer and web-based tools
• Ability to lift 50 pounds
• Ability to stand for an 8-hour shift

Pay

$18 - $18 per hour

Schedule

Structured shifts: 8:30-5:00 Monday-Friday (weekends off)