Operations Team Leader

Duties and Responsibilities

• Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules, and action plans for event set-up and services.
• Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of Events.
• Makes changes in floor plans and layouts at the direction of management in charge of events.
• Oversees the changeover of the facility from one event to another.
• Responsible for the cleaning, upkeep, and minor maintenance of the facility and related support areas.
• Reports all major maintenance items and safety concerns to management.
• Responsible for delivering the highest level of service to all clients and events.
• Affords assistance in resolving client’s questions and concerns.
• Oversees the cleaning, minor maintenance, and proper storage of all event equipment and furniture, including staging, audio/visual equipment, and motorized equipment.
• Affords assistance in the training and orientation of new employees, assists with continuing education and training sessions for existing employees, monitors employees’ progress.
• Expected to resolve employee conflicts by reference to general work instructions, Union contract, and ASM Global’s policies and procedures.
• Informs management of disciplinary or other problems with team members and assists in administering disciplinary procedures.
• Compiles information and generates time reports for event wrap-up information and work studies, tracks and monitors employee’s time cards and employee productivity, makes recommendations to management for increased productivity.
• Affords assistance with snow removal and other outdoor grounds maintenance projects as directed.
• Operates motorized equipment in the performance of assigned duties: ice resurfacing, forklifts, floor scrubber, aerial lifts, snow removal equipment, etc.
• Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move-in/out, and overall facility policies.