Operations Team Leader

About the role

Aqua, an Essential Utilities company, seeks a Supervisor of Operations for our Treasure Lake water and wastewater systems. This role supervises a team and ensures operational excellence, safety, and compliance.

Responsibilities

• Supervise a team including facility operators, seasonal employees, and contractors
• Interviews, hires, establishes high-performance standards, and manages performance
• Oversee onboarding and training of new employees
• Conduct regular meetings with assigned staff for Company updates, continuous improvement ideas, and sharing information
• Manage the Company’s Work Order process for the assigned division
• Review the status of Work Orders regularly and take action to ensure close-out per requirements and reclassify if miscoded
• Implement Aqua safety policies and procedures
• Review job sites and Company operating sites and equipment for safety compliance and act on deficiencies
• Establish and implement training programs for staff to ensure continued competency in assigned roles
• Perform performance reviews and performance management of staff
• Reviews six-month probationary evaluations for operations personnel
• Process invoices, purchase requisitions, and other accounting controls to ensure compliance with budgets and work processes
• Supervise the operations, maintenance, and regulatory compliance of the Treasure Lake water and wastewater systems
• Investigate system upsets, determine corrective action, and direct the operational staff in their required responses
• Monitor and maintain materials inventory of required equipment (parts, tools, chemicals, etc.)
• Cookordination with other operational groups to share resources to meet work demands
• Ensure all activities are completed in accordance with company and regulatory agency standards
• Ensure the operations budget is prepared and monitored to ensure adherence to established expense limits
• Work closely with the engineering and senior management teams on the funding and completion of capital projects
• Maintain databases that track and support operations, including reporting on compliance-related activities such as compliance sampling, data submission, hydrant flushing, valve exercising, water loss, production, Pennsylvania One Call system, etc.
• Partner with the area engineering department to ensure construction projects within the area of responsibility meet company specifications and are appropriately documented and completed in accordance with established timelines
• Build and maintain close working partnerships with area public utilities, area municipalities, Pennsylvania DEP, and local fire departments
• Represent the company in meetings with the township, county, and applicable regulatory agencies to coordinate construction and maintenance projects and other company-related business
• Maintain awareness of all regulations affecting the utilities and their operations
• Identify regulatory changes and the associated impact on operations and make recommendations as needed
• Must proficiently use Company software necessary after being trained

Qualifications

• An associate or bachelor's degree in business, engineering, construction management, or a related field is preferred
• Experience in water/wastewater utility operations and/or supervisory experience is required
• Must obtain required Pennsylvania DEP Water and Wastewater Operator certifications within four (4) years from date of hire
• Valid U.S. driver’s license
• Working knowledge of water & wastewater infrastructure
• Working knowledge of excavation and work zone safety
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent written and verbal communication skills; communicate effectively (clearly, concisely, and professionally)
• Strong customer service skills
• Ability to work well under pressure
• Ability to analyze situations quickly and objectively to determine the proper course of action
• Ability to independently work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team-fostered multi-tasking environment