Operations Team Leader, Air & Ocean (Mid Shift)

Buckling into our 70th year, Buckland continues to lead in global trade solutions, blending advanced technology with skilled expertise to serve clients worldwide. Our mission is to simplify international commerce through tailored services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution.

About the role

The Operations Team Leader, Air & Ocean plays a pivotal role in supporting customer service and shipment activities. Key responsibilities include:

• Coordinating and directing teams to file Customs entries, Exports, and in-bond transactions.
• Maintaining compliance with CBP regulations and enhancing knowledge of new policies and regulations.
• Managing shipment volumes, ETAs, and ensuring timely processing of Air, Ocean, Rail, ISF, and AES advances.
• Identifying potential issues and suggesting operational improvements.
• Leading and mentoring a team of 5 to 10 employees.
• Ensuring the team meets Key Performance Indicators (KPIs) and deadlines.

What We Can Offer You

• Competitive salary and benefits package.
• A supportive, collaborative work environment.
• A chance to contribute to a growing organization.

What You’ll Be Doing

Your responsibilities will include:

• Providing exceptional customer service to clients, vendors, and service providers.
• Maintaining accurate records and managing shipment volumes.
• Ensuring compliance with CBP regulations and enhancing knowledge of new policies and regulations.
• Preparing and completing entries and documentation to comply with US Customs regulations.
• Running internal and external reports for audits, data analysis, and cross-referencing.
• Identifying potential challenges and risks and solving problems efficiently or collaborating with leaders for solutions.
• Fostering a dynamic work environment by setting a positive example in terms of accountability and continuous improvement.
• Prioritizing and managing multiple tasks to meet KPIs and deadlines.

Leadership Responsibilities

• Managing a team of 5 to 10 employees.
• Assisting with performance evaluations for direct reports.
• Assigning tasks to team members.
• Providing training and guidance to direct reports.
• Monitoring work volumes and attendance of direct reports.
• Conducting team meetings and overseeing schedules.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years in Customs Brokerage or Logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Strong leadership, communication, and decision-making skills.
• Experience identifying and communicating operational improvements.
• CCS Designation or LCHB training preferred.
• Ability to function in a time-sensitive environment.
• Critical thinking in processes, procedures, issues, and communications.
• Valid Passport and willingness to travel to other office locations in CAD/USA/MX.

Want to Apply?

To apply, visit www.Buckland.com and follow the instructions provided. Ensure to upload your most up-to-date resume and any relevant documents. Buckland is committed to providing equal employment opportunities and accommodating persons with disabilities throughout the recruitment process.