Operations Team Lead I

Responsibilities

• Maintain high levels of productivity and quality to align with performance standards, customer documented instructions, requirements, and Service Level Agreements (SLAs).
• Lead and manage a small team by monitoring adherence to department and company policies (including attendance, safety, confidentiality, personal device use, daily productivity, work completion, quality, and accuracy).
• Provide hands-on coaching and ongoing guidance to employees to ensure daily operational goals are met consistently.
• Communicate with management regarding workflow issues, operational challenges, or performance concerns.
• Maintain working knowledge of SDS client accounts and assigned P.O. Boxes.
• Perform batching and imaging quality reviews of employee work in accordance with SDS policies and procedures.
• Assign and assist with document destruction tasks when required.
• Absorb and assist with team member training, including onboarding and cross-training as needed.
• Absorb and assist with managing employee time-off requests through ADP.
• Utilize the Marc cart to transport boxes or trays to the designated work/storage areas in accordance with retention and security requirements.
• Assist with other duties as assigned, including but not limited to imaging and processing.

Requirements

• A minimum of 2 years of experience in a leadership or supervisor function, or 2 years of experience at SDS.
• A valid driver's license to operate company vehicles, required.
• Ability to lead and supervise a small team to meet daily productivity, quality, and accuracy standards.
• Strong operational oversight skills to ensure consistent completion of assigned tasks and achievement of operational goals.
• Strong attention to detail to ensure a high level of batching and quality reviews.
• Capability to train, onboard, cross-train, and coach team members to build proficiency and confidence.
• Effective verbal and written communication skills.
• Commitment to maintaining a safe, organized, and compliant work environment.
• Flexibility and problem-solving skills to adapt to changing priorities and perform additional duties as needed.

Qualifications

• Ability to lift and move materials weighing up to 45 pounds.

Skills

None specified in the job posting.

Benefits

None specified in the job posting.

Pay

Bi-weekly bonus structure.

Schedule

Not specified in the job posting.

Location

This position is located in our Tempe, AZ Mailroom.

About the Role

Join Smart Data Solutions and be a part of our expanding, state-of-the-art operations facility! As an Operations Team Lead I, you’ll help launch and lead our mailroom operations—building processes, supporting a strong team, and driving success in a growing environment. If you’re a hands-on leader who thrives in fast-paced settings, this is your chance to make an impact from day one. This position offers strong growth and learning opportunities, along with a competitive bi-weekly bonus structure.

Why this is the company for you?

Top Benefits & Perks: A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace Generous benefits including, health insurance, short-term, and long-term disability 401(k) with a company match to provide a better future in your retirement years A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day.

Smart Data Solutions

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking an Operations Team Lead I to join our team!

EEO Statement

Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.