Operations Systems Specialist

About the role

RichSmith Management | North Little Rock, AR Are you passionate about technology, process improvement, and helping others work more efficiently? RichSmith Management is seeking an experienced Operations Systems Specialist to support our corporate office and on-site communities by managing business systems, improving workflows, and providing company-wide technology support. This is not an entry-level administrative position. We're looking for a highly organized, tech-savvy professional with experience administering Microsoft 365 applications, supporting business systems, and implementing process improvements. If you enjoy solving problems, building efficient workflows, and serving as the go-to resource for operational technology, we'd love to hear from you.

Responsibilities

• Serve as the company's Microsoft 365 expert, supporting SharePoint, Teams, Power Automate, Forms, and related applications.
• Develop and maintain SharePoint sites, document libraries, and collaboration tools.
• Create and manage Power Automate workflows to improve efficiency and automate business processes.
• Identify opportunities to streamline operations through technology and process improvements.
• Serve as the company-wide RealPage Super User, providing system support, troubleshooting, and training assistance.
• Administer and maintain the company website and employee intranet.
• Manage Microsoft Teams channels, permissions, file organization, and collaboration tools.
• Maintain company databases, shared drives, and file organization.
• Partner with Regional Directors, Community Managers, and corporate departments to implement technology solutions that improve communication, reporting, and operational efficiency.
• Assist executive leadership with operational projects, reporting, and system implementations.
• Support the company's property training platform.
• Provide front desk coverage as needed.
• Perform other duties and special projects as assigned.

Qualifications

• Minimum of 5 years of experience in operations support, business systems, Microsoft 365 administration, technology support, or a related field.
• Advanced experience with Microsoft 365, including SharePoint, Microsoft Teams, Power Automate, Microsoft Forms, Microsoft Office Suite.
• Experience creating workflows, collaboration sites, and process automation.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple projects and meet deadlines with minimal supervision.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to operational excellence.
• Preferred: Experience with RealPage/OneSite.
• Preferred: Experience supporting property management or multi-site operations.
• Preferred: Experience implementing new technology solutions and improving business processes.
• Preferred: Experience with database management and reporting.
• Education: High school diploma or equivalent required; additional education or certifications in Information Technology, Business Systems, Microsoft 365, or related fields are a plus.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts (FSA/HSA)
• 401(k) Retirement Plan
• Paid Time Off & Paid Holidays
• Collaborative corporate team environment

Schedule

Monday–Friday schedule; full-time, in-office position located in North Little Rock, Arkansas.