Operations Systems Specialist

About the Role

The Operations Systems Specialist supports the operational efficiency of facilities, maintenance, and vendor management systems—primarily through ServiceChannel, Workday, and related platforms. This role ensures accurate asset data, smooth vendor onboarding, timely preventive maintenance scheduling, and reliable invoice processing. The Specialist serves as a key liaison between vendors, clubs/locations, Finance, and the Operations team, helping maintain compliance, data integrity, and seamless service delivery.

Responsibilities

• Process asset tag requests; create and print tags.
• Maintain accurate asset inventory and update records in ServiceChannel.
• Schedule bulk preventive maintenance (PM) tasks and track compliance.
• Assist clubs with PM scheduling and create PMs for contracted services.
• Resolve invoice integration issues and discrepancies.
• Address Finance escalations and process Not-to-Exceed (NTE) increases.
• Send vendor invitations and support onboarding.
• Respond to vendor questions about payments, invoices, and system use.
• Maintain positive vendor relationships through clear, timely communication.
• Route procurement requests and support approval workflows.
• Answer club questions and troubleshoot basic ServiceChannel issues.
• Manage vendor onboarding processes.
• Maintain accurate asset, vendor, and system data.

Requirements

• Proficient in Microsoft Office Suite.
• Ability to manage a high volume of tasks efficiently.
• Strong communication, organization, and problem-solving skills.
• 1 to 2 years of experience in a professional business environment.

Preferred Qualifications

• 2–4 years of operations, facilities, or vendor management experience.
• Bachelor’s Degree in a related field.
• ServiceChannel or CMMS experience.
• Experience with process improvement initiatives.

Pay

This is an hourly position with wages starting at $23.50 and up to $31.75, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match (21 years of age and older).
• Training and professional development.
• Paid sick leave where required by law.

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage.
• Short-term and long-term disability insurance.
• Life insurance.
• Pre-tax flexible spending and dependent care plans.
• Parental leave and adoption assistance.
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
• Deferred compensation plan, if the team member meets the required income threshold.