Operations Support Specialist I

Overview

Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide, while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Physical and Occupational Therapy, playing a key role in supporting our patients' recovery.

Responsibilities

• Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.
• Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.
• Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms.
• Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment.
• Monitor patient progress and provide feedback to the therapy team.
• Assist patients in performing exercises and support their prescribed home exercise programs.

Benefits

• Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health.
• Medical, Dental & Vision Coverage: Flexible plan options.
• 401(k) Match: Competitive employer matching.
• Childcare Tuition Assistance: Discounted rates.
• Health Savings & Flexible Spending Accounts: Tax-saving options.
• Short- & Long-Term Disability: 100% employer paid income protection plans.
• Life Insurance: Employer-paid and voluntary options.
• Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs.
• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.
• Corporate Discounts: Exclusive deals for employees.

Qualifications

• High School diploma
• Must be 18+
• Healthcare and/or customer service experience
• Preferred: Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)
• Certified Personal Trainer experience
• Experience or education in Health Services, Exercise Science, or Kinesiology.