Operations Support Specialist I
RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. We are dedicated to building relationships, contributing to our communities, and embracing boldness.
About the role
This position is onsite at a branch location. At RCB Bank, every role plays a critical part in delivering exceptional service to our customers and communities. We foster a culture where team members understand their purpose and impact on our mission to serve financial needs while contributing to the economic vitality of our communities.
All employees are expected to conduct themselves with the utmost professionalism and customer service, adhering to RCB Bank’s standards: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.
What we’re looking for
- Someone to perform multiple daily support functions, including report reviews and other tasks as assigned.
- Someone to provide support to branch staff with New Account tasks on an as-needed basis.
What would make you a great fit
- Skilled in the job duties, processes, and regulatory requirements of the CSR role.
- Able to professionally and effectively explain concepts to others with patience and understanding.
- Able to provide feedback with tact and professionalism.
- Strong communication skills and ability to manage multiple tasks/projects and deadlines simultaneously.
- Passion for community involvement.
Responsibilities
- Provide essential phone and email support for branch CSRs and Retail Coordinators on day-to-day tasks (e.g., new account opening, general branch New Account questions, escalating requests as needed).
- Support and assist the Operations Support Supervisor, including accurately executing various reports, drafting procedures, assisting with training materials or presentations, and other special projects.
- May be required to travel to different locations to assist with training needs and/or provide training support during acquisitions, which may include overnight travel depending on branch or project location.
Requirements
- High school diploma or GED.
- Associate’s degree or equivalent experience.
- Minimum of two (2) years of experience in a CSR position, supervisory position, or equivalent job-specific skills and knowledge.
Qualifications (Preferred)
- Bachelor’s degree.
Benefits
RCB Bank provides a wide variety of competitive benefit programs (subject to eligibility):
- Medical Plan
- Prescription Drug Plan
- Teladoc™
- Dental Plan
- Vision Plan
- Flexible Spending Accounts (Healthcare & Dependent Care)
- Life and AD&D Insurance
- Disability Plans
- Life Assistance Plan (EAP)
- Multiple Supplemental Plans
- Sick Leave
- Paid Federal Holidays
- Vacation and PTO
- 401(k)
- ESOP
Work Environment
Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:
- Office environment within a climate-controlled facility that can be high-traffic during peak service times.
- Frequent use of telephone, computer, and other office equipment.
- Typically seated at a personal desk for most of the day.
- Ability to work effectively as a team member and independently with general supervision.
- Capable of working harmoniously with diverse personalities of co-workers, staff, and customers.
- Regular and reliable attendance with the ability to work varying hours.
Schedule
Monday–Friday, 8:00 AM–5:00 PM.