Operations Support Specialist

Key Responsibilities

• Manage shared inboxes and route emails and documentation to appropriate team members.
• Process shipment-related payments to ensure timely cargo release.
• Track shipment status and coordinate with internal and external partners to prevent delays.
• Support customer accounts through documentation management, financial updates, and operational coordination.
• Perform track-and-trace activities and maintain shipment visibility.
• Assist with load building, TMS maintenance, financial processing, and special projects as needed.

Qualifications

• A high school diploma or equivalent is required.
• One to two years of professional work experience are preferred.
• Strong organizational, communication, and critical thinking skills are essential.
• The ability to manage multiple priorities in a dynamic environment is crucial.
• Proficiency in navigating multiple systems and software platforms is beneficial.

What We Offer

• Starting salary of $40,000.
• In-office role located in a swanky new building on the corner of Broad and 4th.
• Breathtaking city views from our rooftop.
• Comprehensive health, dental, and vision coverage through BlueCross Blue Shield of Tennessee.
• Ancillary coverages through Unum.
• Health Savings Accounts, Dependent Care FSA, and FSA options.
• An Employee Assistance Program with up to three counseling sessions included.
• A 401k match to help secure your financial future.
• Generous paid time off to embrace a healthy work-life balance.