Operations Support Specialist

About the role

The Operations Support Specialist supports the day-to-day functions of the CEO and extended restaurant team, ensuring smooth business processes and efficient workflow. This role involves administrative support, data entry, travel and vendor coordination, and internal communication across departments.

Responsibilities

• Support administrative tasks for CEO and across multiple locations and departments managing daily operational tasks and workflows.
• Be gatekeeper to ensure optimal time management.
• Aid in detailed processes including but not limited to: permitting, store development, systems administration, new location set-up, including maintaining internal databases, records, and documentation.
• Support travel coordination and project management, and logistics tracking.
• Cook with internal team, vendors and suppliers, to ensure timely delivery of projects and services.
• Help identify risks and support mitigation strategies.
• Prepare reports, presentations, and operational summaries for leadership.
• Organize and streamline operational workflows and create documentation, identify process inefficiencies and suggest improvements.
• Participate in strategic planning and execution for new store openings, including creation of internal communications and team coordination.

Requirements

• Detail-oriented with a proactive approach to problem-solving and strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Familiarity with project management tools (e.g., Asana, Trello, MS Project, Smartsheet).
• A basic understanding of project management methodologies (Agile, Waterfall, etc.) is a plus.
• Ability to adapt quickly and work independently.

Qualifications

• Interest in franchise operations, retail, or startup environments.

Skills

• Microsoft Office Suite
• Google Workspace
• Project management tools (e.g., Asana, Trello, MS Project, Smartsheet)
• Basic understanding of project management methodologies (Agile, Waterfall, etc.)

Benefits

• Flexible hours
• Mentorship from experienced operators
• Opportunity to grow with the company as we expand