Operations Support Specialist

What Will You Do?

• Price Desk Management to include maintaining price records in ERP, manage/Price Book, verify pricing meets company standards.
• Work with sales team for special promotions to determine best protocol.
• Customer Service tasks: master data, customer account information and product information.
• Manage department documentation, such as policy and procedural work instructions and process flow charts.
• Run department reports using ReportsNow.
• Collaborate with management on process improvements.
• Support IAR’s by assisting with order management.
• Cooky customer service survey process.

Your Physical Work Environment Will Require

• Lift up to 25 pounds.
• Sitting, standing, stooping, bending, other related tasks in an office and industrial setting.

Your Experience Should Be

• Minimum of 5 years Customer Service and order processing experience required.
• Strong understanding of Quote to Cash process required.
• Experience working with JD Edwards/El preferred.
• Strong knowledge of Microsoft Office products (excel, word, outlook etc.).
• Price Desk Management experience a plus.
• Power User experience a plus.
• Report writing experience a plus.

Your Professional Knowledge, Skills, And Abilities

• Customer focus.
• Tech capacity.
• Proficient typing, spelling, and grammar.
• Action oriented.
• Problem solving/analysis.
• Nimble learner.
• Situational adaptability.
• Prioritization and organization.
• Attention to detail.
• Documentation skills.
• Ability to multi-task.
• Ability to maintain the required confidentiality.
• Ability to deal patiently with problems and complaints.

Our Benefits Package

• Bachelor's degree is preferred, but not required.
• Pay Range: 52,000 - 70,000 annually.
• Paid Time Off (PTO).
• Medical, Dental and Vision insurance.
• Employer contributions to an HSA account.
• Health Care and Dependent Care Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability coverage.
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage.
• Up to two weeks of paid family leave.
• 401k retirement savings plan including a company match.

About the Role

Ensuring Chart’s Success… Reporting to the Supervisor, this position provides internal support for the Customer Service team.

Primary responsibilities include analyzing, evaluating, and maintaining data and documentation required to support business operations related to Customer Service responsibilities as well as collaborating on systemic and process enhancements/improvements and training programs with management.

This can be an in-office (located in New Prague, MN) or remote position.

Qualifications

Minimum of 5 years Customer Service and order processing experience required.

Strong understanding of Quote to Cash process required.

Experience working with JD Edwards/El preferred.

Strong knowledge of Microsoft Office products (excel, word, outlook etc.).

Price Desk Management experience a plus.

Power User experience a plus.

Report writing experience a plus.

Skills

Customer focus.

Tech capacity.

Proficient typing, spelling, and grammar.

Action oriented.

Problem solving/analysis.

Nimble learner.

Situational adaptability.

Prioritization and organization.

Attention to detail.

Documentation skills.

Ability to multi-task.

Ability to maintain the required confidentiality.

Ability to deal patiently with problems and complaints.

Benefits

• Bachelor's degree is preferred, but not required.
• Pay Range: 52,000 - 70,000 annually.
• Paid Time Off (PTO).
• Medical, Dental and Vision insurance.
• Employer contributions to an HSA account.
• Health Care and Dependent Care Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability coverage.
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage.
• Up to two weeks of paid family leave.
• 401k retirement savings plan including a company match.