Operations Support Rep (Onsite) - Waco, TX

About the role

We are seeking an Operations Support Representative to join our team. This position supports our healthcare partners by helping the Client Services team process time-sensitive documents, maintain accurate account information, and meet important deadlines. The Operations Support Representative assists collectors and department leaders by reviewing correspondence, processing account updates, validating consumer requests, posting payments and adjustments, and resolving account discrepancies. Success in this role requires exceptional attention to detail, strong data-entry skills, and the ability to manage multiple priorities accurately and efficiently.

Location: Onsite- Waco, TX (5045 Franklin Ave, Waco, TX 76710)

Responsibilities

• Support the Client Services team in meeting deadlines and completing required deliverables.
• Coordinate, validate, and fulfill consumer-specific requests, including reviewing consumer correspondence and itemized bills for accuracy and required action.
• Process internal correspondence, account updates, and placement files accurately and within established timelines.
• Review incoming mail and correspondence and route or process documents appropriately.
• Analyze account