Operations Support Rep II

Responsibilities

• Provides vital dispatch and communication support for the entire University and its affiliates.
• Responds to and manages high-volume inbound inquiries via phone, email, web, and electronic interfaces.
• Troubleshoots and provides resolutions to issues with critical and non-critical inquiries regarding equipment and operating systems; creates and dispatches work orders.
• Maintains and promotes a safe and positive working environment.
• Manages CSC Control Center, the comprehensive management program, which houses critical facilities information.
• Responds to after-hours parking customer phone inquiries, after-hours SMH Environmental Services work orders, and phone support for various departments as needed.

Requirements

• High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required.
• Equivalent combination of education and experience.
• Customer Service, Control Center, and Emergency response experience required.

Qualifications

• Skills with typing/keyboarding required.
• Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required.
• Proven ability to react to stressful situations in a calm and professional manner required.

Benefits

• The referenced pay range represents the minimum and maximum compensation for this job.
• Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Schedule

Monday/Wednesday/Friday 12pm-8:30pm

Pay

Range UR URG 104 H Compensation Range $18.65 - $26.11