Operations Support Coordinator

Key Areas Of Responsibility

• Accurately entering and maintaining high volumes of data within the case management system
• Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
• Processing incoming and outgoing mail and coordinating file-related documentation
• Initiating and managing conditional payment investigations and submitting authorizations to Medicare
• Following up on case status through contractor portals and direct outreach as needed
• Requesting and tracking final demand and closure letters
• Managing open files and supporting workflows tied to the Medicare Set-Aside process
• Communicating with government contractors, teammates, and customers through both written and verbal channels
• Preparing and distributing standardized correspondence and documentation
• Monitoring deadlines and ensuring files are processed in accordance with service requirements
• Escalating customer concerns and collaborating across teams to drive resolution

Qualifications And Profile

• High school diploma or equivalent required; additional education preferred
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
• Strong written and verbal communication skills with a professional, customer-focused approach
• Comfortable working within structured processes and meeting defined deadlines
• Ability to collaborate effectively across teams and adapt to shifting priorities
• Experience in workers’ compensation or Medicare-related processes is beneficial but not required

Pay Range

Pay Range: 18 - 20 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.