Operations Supervisor (Southern Border)(Import)

Buckling into a new role as an Operations Supervisor (Southern Border Import), you'll play a pivotal role in managing and coordinating the daily operations of our Southern Border Import department. Your responsibilities will encompass:

About the Role

Buckland, a company dedicated to enhancing global trade experiences, seeks an Operations Supervisor to oversee and enhance our operations department. Reporting directly to the Manager, you will be responsible for:

• Managing the operation staff to ensure efficient customer service.
• Oversight of all operational processes to maintain departmental efficiency.
• Developing and implementing strategies to improve customer service and departmental efficiency.

What You’ll Be Doing

Your primary duties will include:

• Providing the highest level of customer service to clients, vendors, and service providers.
• Tariff research and classification of goods to ensure compliance with Canadian, Mexican, and US customs regulations.
• Handling requests from internal and external clients, assisting team members and team leaders with addressing errors, and ensuring Key Performance Indicators (KPIs) are met.
• Consulting with the manager on client data and complex import-related issues.
• Aiding in the development and implementation of written work instructions and procedures tailored to operation and client needs.
• Collaborating with IT to refine work instructions as needed.
• Providing information to the billing team, offering after-hours support, preparing import/export forms, and internal documents to comply with customs regulations.
• Managing a network of Mexican customs clearance partners and drayage companies to ensure successful coverage.
• Exercising independent judgment by providing direction and assistance with day-to-day tasks, prioritizing, and managing resources.
• Ensuring a high level of urgency and accuracy while fostering a continuous improvement culture.
• Cooking up a storm with cross-functional teams to align schedules and priorities.
• Maintaining high standards of service by monitoring team performance and providing regular feedback.

What We Can Offer You

• A competitive salary and benefits package, including a matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.

Requirements

• A bachelor’s degree or diploma in International Trade, Logistics, Business, or a related discipline.
• Minimum 4 years of proven customs, compliance, or international trade experience.
• Knowledge of Annex 24 and IMMEX programs.
• Leadership, communication, and decision-making skills.
• A high level of organization, time management, and attention to detail.
• Bilingual in Spanish and English.
• Full understanding of customs regulations in applicable countries.
• Intermediate MS Office knowledge.
• Valid passport and willingness to travel to other office locations in CAD/USA/MX.

Qualifications

• Ability to manage a group of 15 to 20 employees.
• Conduct performance evaluations for direct reports.
• Hire and terminate employees.
• Provide training and guidance to direct reports.
• Monitor work volumes of direct reports.
• Supervise team members, conduct team meetings, monitor attendance, and manage schedules.

To apply, visit www.Buckland.com and follow the instructions provided. Buckland is committed to providing equal employment opportunities and accommodating persons with disabilities throughout the recruitment process. For further inquiries, please contact Talent Acquisition at TA@Buckland.com.