Domestic Imports Operations Supervisor

About the Company

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will impact the lives of millions of people around the world.

About the Role

Trove Brands is seeking a proactive and emotionally intelligent Domestic Imports Operations Supervisor to help lead and develop our Imports Operations team. This role will primarily oversee domestic import operations, including shipment prioritization, delivery coordination, freight partner performance, exception management, and support for coordinator development. As our supply chain continues to grow in both volume and complexity, this role will help strengthen day-to-day decision-making, improve operational consistency, and provide more focused leadership support to the Imports team.

The ideal candidate is a strong communicator and problem-solver who can balance hands-on operational oversight with people leadership, coaching, and process improvement. Success in this role requires strong prioritization skills, sound judgment, emotional intelligence, and the ability to lead through ambiguity in a fast-paced supply chain environment.

Responsibilities

• Team Leadership & Development
  • Directly manage and develop a team of Imports Operations Coordinators.
  • Provide consistent coaching, feedback, and support to help team members grow in their roles.
  • Help coordinators prioritize daily work and make timely decisions on shipment issues and escalations.
  • Support individual development plans, performance conversations, and ongoing team accountability.
  • Foster a collaborative, solutions-oriented team environment.
  • Partner closely with the International Imports Operations Supervisor to ensure consistency across the broader Imports team.
• Domestic Import Operations Oversight
  • Oversee day-to-day domestic import operations once shipments arrive in the U.S.
  • Support prioritization of containers and inbound shipments based on customer promise dates, inventory needs, MABD, and business impact.
  • Ensure containers and inbound shipments are processed accurately and efficiently through internal systems.
  • Monitor domestic shipment milestones and help resolve delays, routing issues, delivery exceptions, and other disruptions.
  • Coordinate with internal teams to communicate delays, delivery updates, and shipment priorities.
• Freight Partner Management
  • Help manage relationships with domestic freight partners, drayage providers, warehouses, and other logistics partners.
  • Monitor freight partner performance against agreed timelines, service expectations, and cost targets.
  • Support regular business reviews, KPI tracking, and performance feedback for freight partners.
  • Escalate and resolve recurring service issues, billing concerns, or performance gaps.
  • Partner with the broader Imports team to identify opportunities for improved service, cost control, and accountability.
• Cost Control & Operational Decision-Making
  • Help reduce unnecessary expedited freight spend through strong planning and prioritization.
  • Support freight rate benchmarking and cost comparison efforts.
  • Review exceptions and identify root causes behind delays, added costs, or operational errors.
  • Make timely, informed decisions while knowing when to escalate higher-risk issues.
• Process Improvement & Scalability
  • Identify process gaps and implement improvements to strengthen consistency and efficiency.
  • Build and maintain SOPs for domestic import operations.
  • Improve reporting and visibility into shipment status, freight partner performance, and key operational metrics.
  • Help build scalable workflows that reduce dependency on individual knowledge and improve team coverage.
• Key Performance Indicators
  • On-time and in-full delivery performance against customer commitments.
  • Reduction in unnecessary expedited freight spend.
  • High freight partner performance and accountability.
  • Accuracy and consistency of shipment processing.
  • Timely resolution of shipment exceptions and escalations.
  • Coordinator development, support, and performance.
  • Progress on SOPs, process improvements, and system adoption.

Requirements

• Prior experience leading, supervising, or managing a team.
• Experience in supply chain operations, logistics, transportation, imports, or a related field.
• Strong prioritization and decision-making skills.
• Excellent verbal and written communication skills.
• High emotional intelligence and ability to navigate team dynamics professionally.
• Strong problem-solving skills and ability to manage competing priorities.
• Ability to remain organized and calm in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to accuracy.
• Experience working cross-functionally with internal teams and external partners.
• Experience building SOPs, improving processes, or implementing operational controls.
• Experience managing freight partners, warehouses, forwarders, or transportation providers.

Preferred Qualifications

• Familiarity with ERP, TMS, or logistics systems.
• Familiarity with Acumatica, RateLinx, DOMO, ClickUp, MaxLoad/TOPS, or similar tools.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

What Success Looks Like

A successful Domestic Imports Operations Supervisor will bring structure and consistency to domestic import operations while helping the team operate more effectively as the business scales. This person will make timely decisions, support and develop coordinators, improve freight partner accountability, and help strengthen day-to-day leadership coverage. The right candidate will balance operational urgency with strong judgment, clear communication, and a steady leadership style.

Culture & Benefits

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments.

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Schedule

This is a fully in-office position at our HQ in Lehi, Utah.