International Operations Supervisor (Air Import)

About the role

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The International Operations Supervisor is responsible for performance management and professional development of the International department. The International Operations Supervisor will be responsible for training and developing employees; assigning work to others and a resource to the employees. Manage relationships with international service providers and partners throughout the globe being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.

Responsibilities

• Supervise staff assignment distribution, reporting and absences
• Monitor staff overtime and schedules
• Maintain and ensure safety culture and quality standards
• Execute all Standard Operating Procedures (SOP), KPI’s, trainings, and all other assignments
• Provide leadership and management of the international accounts
• Conduct quarterly audits and reviews with all direct reports
• Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
• Conduct New-Hire training for all new employees
• Develop the skills and competence of staff through training, coaching and on the job development
• Responsible for the operation of the office when the manager is absent
• All other duties as assigned

Qualifications

• Associates Degree related field or equivalent to 7 years in industry
• 5‑7 years’ work experience in International Freight Forwarding industry
• Minimum of 1‑2 years in a supervisory position
• IATA certified, DG certification desired
• Proficient in Microsoft Office and Internet Explorer
• Ability to handle conflicts with positive resolution
• Strong oral and written communication skills
• Ability to work flexible hours and in a high‑volume, high‑pressure fast work environment
• High standards in quality and service level agreements

Benefits

• Medical, Pres