Operations Supervisor - Shipping

About the role

The Warehouse Supervisor is a frontline leadership role responsible for driving daily execution, performance, and engagement within the Shipping operation. This position plays a critical role in translating volume plans into results by leading teams, aligning labor to demand, and ensuring safety, quality, and service commitments are met.

Duties & Responsibilities

• Provide direct supervision of 10–15 full-time associates and up to 60 temporary workers during peak season, including Leads and hourly team members
• Own daily shipping execution to ensure volume is processed safely, accurately, and on time, while supporting the Team Leads in executing daily production plans
• Partner closely with the Shipping Operations Manager to drive operational performance, labor efficiency, and team development
• Set daily priorities and expectations for Team Leads and associates based on volume forecasts and operational goals
• Lead daily communication with the team regarding volume, priorities, performance, and safety expectations
• Coach Team Leads and associates through ongoing feedback, recognition, and corrective action, reinforcing accountability and consistency
• Ensure adherence to customer-specific requirements, internal SOPs, and company policies across all shipping activities
• Promote and enforce safe work practices, including equipment usage, housekeeping, and ergonomic standards
• Monitor operational performance using metrics and statistical analysis; communicate results and expectations to Team Leads
• Identify performance gaps and drive improvements to workflows, staffing models, and labor allocation
• Support and lead continuous improvement initiatives that enhance productivity, accuracy, and cost performance
• Develop and coordinate training to ensure Team Leads and associates are proficient in shipping processes
• Support onboarding, cross-training, and skill development, with a focus on building future supervisors
• Complete performance reviews and support individual development plans for direct reports
• Collaborate with cross-functional partners to resolve issues and support operational goals
• Perform additional responsibilities as needed to support daily operations and team performance

Skills & Qualifications

• 5+ years of experience in warehouse or distribution operations, including at least 2 years supervising 5–10 direct reports and a temporary workforce
• Associate degree or equivalent experience required
• Demonstrated success leading daily operations in fast-paced, high-volume environments
• Proven judgment in the consistent application of company policies, procedures, and operational standards
• Experience working independently with limited supervision while owning day-to-day operational outcomes
• Strong verbal and written communication skills, including experience creating performance reviews, development plans, and performance documentation
• Comfortable working flexible schedules, including overtime, based on business needs
• Experience navigating Warehouse Management Systems (WMS), using RF scanning devices, and performing accurate data entry
• Strong collaboration skills, a solid work ethic, and commitment to team success
• Proficiency with Microsoft Office tools (Excel, Word, Outlook)
• Comfortable using company communication tools (Microsoft Teams) to support daily coordination and execution
• Forklift or material-handling equipment experience preferred
• Reliable attendance and consistent job performance