Operations Supervisor, RX

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Price merchandise and stock shelves
• Support the planning, execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, display, and maintenance of off-shelf merchandise

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents you from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

State-level licensure requirements vary by state; click here to learn more.

Qualifications

• Experience as a retail supervisor (preferred)
• High School Diploma or equivalent (preferred but not required)

Schedule

• Anticipated weekly hours: 20
• Time type: Part time

Pay

The typical pay range for this role is $18.90 - $27.90 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people — this part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include:

• Dental and vision coverage
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs

Additional details about available benefits are provided during the application process and on Benefits Moments.