OPERATIONS SUPERVISOR - REPAIR

About the role

The anticipated salary range for this position is $60,000 - $70,000 (Annual). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Set goals and develop plans to meet or exceed monthly repair demand by monitoring on monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs.
• Avoid delays by ensuring agility to meet unforeseen demands. Ensure hourly monitoring of repair progress, troubleshoot reason for delays, and adjust labor and plans, as necessary.
• Track key performance indicators (KPIs) and operational goals.
• Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day.
• Provide regular reports to senior management on team performance and operational effectiveness.
• Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.
• Manage a team of technicians, coordinate the repair and refurbishment of equipment, and ensure the timely delivery of repaired products to customers.
• Maintain a safe, clean, and organized storage areas by ensuring proper labeling, categorization, and placement of inventory.
• Implement and adopt practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count, and PI timelines.
• Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods.
• Maintain documentation for audits/compliance reviews.

Qualifications

• High School Diploma or GED (minimum requirement)
• 2-5 years of experience in warehouse, logistics, or distribution operations
• Prior supervisory or leadership experience is preferred
• Experience with inventory management systems is beneficial

Skills

• Problem-solving and influencing across teams
• Customer-focused communication
• Leadership and team management
• Quality assurance and compliance
• Safety and maintenance
• Cost control and process improvement
• Inventory management