Operations Supervisor - Relocation to Laredo, TX Required

About the role

Buckland has been working to help companies across the world experience global trade in a better way for over 70 years. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. This position is responsible for managing and coordinating the daily operations of the company's operations department.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers
• Tariff research and classification of goods to comply with Canadian, Mexican, and US customs regulations (as applicable)
• Handle requests from internal and external clients, assist team members and team leaders with addressing errors, and ensure KPIs are met
• Assist with developing and implementing written work instructions and procedures per operation/client needs
• Work in conjunction with IT to develop/refine work instructions from initial request to production as needed
• Provide information to the billing team, provide after-hours support, prepare import/export forms and internal documents to comply with customs regulations
• Manage a network of MX customs clearance partners and drayage companies to ensure successful coverage
• Coordinate with cross-functional teams to align schedules and priorities
• Monitor team performance and provide regular feedback to ensure high standards of service are maintained

Leadership Responsibilities

• Ability to manage a group of 15 to 20 employees
• Conduct performance evaluations for direct reports
• Assign tasks to team members
• Hire and terminate employees
• Assist with training and guidance of direct reports
• Monitor work volumes of direct reports
• Supervise team members, conduct team meetings, monitor attendance, and work schedules

Requirements

• Bachelor’s Degree or diploma in International Trade, Logistics, Business, or related discipline
• Minimum 4 years proven customs, compliance, or international trade experience
• Knowledge of Annex 24 and IMMEX program
• Leadership, communication, and decision-making skills
• High level of organization, time management, and attention to detail
• Bilingual in Spanish/English
• Full understanding of customs regulations in applicable country
• Intermediate MS Office knowledge
• Must be legally eligible to work for the Company at all times
• Valid Passport and ability and desire to occasionally travel if required to other office locations in CAD/USA/MX

What We Can Offer You

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization