Operations Supervisor | Regional Maintenance

Remote-based position supporting Northern California. This hands-on leadership role supervises Field Service Technicians, coordinates contractors and vendors, manages maintenance activities, and ensures fueling locations remain safe, compliant, and operational across a geographically dispersed network.

Schedule

Monday – Friday (day shift)

Pay

$80,000 USD per year

Why Join World Fuel

• Lead a critical maintenance and field operations team
• Manage a network of fueling infrastructure serving commercial customers daily
• Work remotely while supporting locations throughout Northern California
• Partner with operations, construction, compliance, IT, procurement, and leadership teams
• Join a stable, growing organization with opportunities for career advancement

Responsibilities

Lead Field Maintenance Operations

• Supervise and support Field Service Technicians across the region
• Assign, prioritize, and monitor maintenance activities to ensure timely service delivery
• Provide coaching, training, feedback, and performance support to technicians
• Serve as the first point of escalation for operational and maintenance-related issues
• Participate in field activities and site support as needed

Manage Work Orders & Service Requests

• Oversee maintenance help desk tickets, service requests, and work orders from initiation through completion
• Monitor ticket response times, aging reports, maintenance backlogs, and service levels
• Evaluate maintenance requests and determine appropriate corrective actions
• Ensure all work is completed safely, accurately, and documented properly
• Review completed work orders for coding accuracy, completeness, and supporting documentation

Coordinate Contractors & Vendors

• Dispatch and manage third-party contractors, vendors, and service providers
• Monitor contractor performance, work quality, safety compliance, and completion timelines
• Assist with evaluating repair proposals, quotes, and vendor recommendations
• Ensure contracted work is completed within scope, budget, and company expectations

Drive Operational Reliability

• Conduct site visits, inspections, audits, and facility assessments
• Identify recurring equipment failures and operational risks
• Support preventative maintenance planning and execution
• Assist with equipment replacements, facility upgrades, and new site startups
• Recommend long-term solutions to improve reliability and reduce downtime

Ensure Compliance & Safety

• Maintain compliance with environmental, health, safety, and regulatory requirements
• Support incident investigations and corrective action implementation
• Monitor site conditions, image standards, housekeeping, and operational readiness
• Assist with emergency response and after-hours operational support when required

Manage Resources & Reporting

• Monitor parts inventories, maintenance resources, and regional maintenance spending
• Maintain accurate records within maintenance management systems
• Generate reports and track key operational performance metrics
• Support continuous improvement initiatives and operational best practices

Requirements

Required Qualifications

• Associate degree, technical certification, or equivalent industry experience
• Minimum 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a related field
• Experience leading technicians, contractors, or field personnel
• Strong troubleshooting, problem-solving, and decision-making skills
• Experience managing maintenance activities, work orders, and service providers
• Strong organizational and project coordination abilities
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint
• Valid driver's license and ability to travel throughout the assigned territory
• Ability to participate in an on-call rotation

Preferred Qualifications

• Experience in petroleum, cardlock, fueling, convenience store, retail fueling, or terminal operations
• Knowledge of fuel dispensing systems, tank monitoring systems, environmental monitoring equipment, or fueling infrastructure
• Familiarity with OSHA, EPA, UST, and fueling facility regulations
• Experience conducting inspections, audits, incident investigations, and root cause analysis
• Experience reviewing contractor proposals, service reports, and repair documentation
• Experience managing preventative maintenance programs

What Makes You Successful

• Hands-on leader who enjoys supporting field operations and frontline teams
• Comfortable balancing technician leadership with day-to-day operational execution
• Skilled at coordinating people, vendors, and resources to solve problems quickly
• Organized and capable of managing multiple priorities across a large geographic territory
• Focused on safety, reliability, customer service, and operational excellence
• Calm under pressure and comfortable responding to urgent operational issues
• Dedicated to developing people while driving performance and accountability

Travel Requirements

• Remote-based position supporting Northern California
• Moderate travel throughout the region required
• Occasional travel to support broader North American operations and initiatives