Operations Supervisor, Procurement

Responsibilities

• Provides operations direction and support to Procurement Operations including the Pcard Program, oversight of procurement requisition activities, and business continuity to Procurement Customer Service Center.
• Responsible for critical Pcard Administration tasks as directed by Pcard Program Administrator and Purchasing Operations Assistant Director.
• Oversees the Purchasing processing including setting priorities to ensure timely and effective management of daily activities and task completion with the team for goods and services requisitions in collaboration with the Category Management Team.
• Supports the Procurement Customer Service Center Team during the absence of the Customer Service Supervisor or during peak activities including workload distribution and prioritization, setting priorities to ensure timely and effective management of daily activities and ensure task completion.
• Escalates to Pcard Administrator as needed. Supports end-users with errors and other system issues that may be encountered during Pcard reconciliation process.
• Trains departments on compliance efforts using tools like Teams and Zoom.
• Identifies and proposes synergies and collaboration opportunities between Procurement Operations activities (Pcard, Requisition Processing, Procurement Customer Service Center) and other Procurement Category Management and Information Management Teams to the Procurement Directors.
• Develops, trains, educates and guides Procurement Staff, University Staff and suppliers on procedures and guidelines.

Requirements

• Bachelor degree or equivalent combination of education and experience required
• 3 – 5 years of relevant customer service, and supervisory experience required
• Experience with Workday ERP system and JIRA Service Desk systems preferred
• Knowledge of or experience with corporate credit card programs and procurement preferred

Qualifications

• Demonstrated customer service, strong verbal and written communication, organization, listening and coaching skills preferred
• Demonstrated supervision and leadership skills preferred
• Excellent interpersonal and problem-solving and analytical skills preferred
• Ability to multi-task and transition work based on shifting priorities preferred
• Proficiency with Microsoft Office Products (Word, Excel, Outlook, PowerPoint) preferred