Procurement Operations Coordinator

Responsibilities

• Review incoming purchase requests for completeness, identify missing information, and help keep intake work moving within expected service levels.
• Support contract routing and status tracking across procurement workflows.
• Monitor the request queue, identify stalled items, and proactively follow up to unblock work.
• Respond to routine questions through Slack and other internal channels using documented guidance and escalate more complex issues when needed.
• Aid with office hours and help educate stakeholders on procurement processes and expectations.
• Support month-end close activities by reviewing open and stale purchase orders, helping gather accrual and spend data, and partnering with Finance and Accounting teams.
• Maintain process documentation, decision trees, playbooks, and how-to guides.
• Look for recurring questions, trends, and process gaps, then recommend improvements that reduce repeat issues and improve efficiency.
• Partner closely with procurement operations and internal business teams to keep workflows organized and moving smoothly.

Requirements

• 3–5 years of experience in procurement operations, accounts payable, finance/accounting, or a related operational role.
• Experience supporting Sales and Marketing procurement needs.
• Experience managing high-volume requests, workflows, or queue-based work.
• Experience improving operational processes or building scalable solutions for recurring issues.
• Strong written and verbal communication skills with the ability to explain processes clearly to a wide range of stakeholders.
• A high attention to detail and the ability to spot errors, validate information, and follow through on open items.
• Strong problem-solving skills with a proactive, thoughtful approach to escalation and issue resolution.
• Comfort working in a fast-paced, ambiguous environment while staying organized and responsive.
• Experience creating or maintaining documentation, guides, or process support materials.
• A collaborative mindset with a strong customer service approach and the ability to work across teams.
• Ability to learn complex systems quickly and handle tasks end-to-end with minimal supervision.

Preferred Skills

• Experience with Zip or another procurement platform.
• Exposure to Ironclad or similar contract management tools.
• Prior experience with month-end close, vendor reconciliation, or accrual support.
• Familiarity with Excel or Google Sheets for reporting and data review.
• Experience producing documentation for non-technical audiences.