Operations & Procurement Coordinator

Responsibilities

• Answer incoming phone calls, route inquiries, take messages, and follow up as needed.
• Aid with client communications, including emails, information requests, order-related questions, and general follow-up.
• Prepare and send RFQs to raw material, ingredient, packaging, and service suppliers.
• Track supplier responses, pricing, lead times, documentation, and follow-up items.
• Support procurement with vendor communication, purchase-related documentation, and supplier coordination.
• Assist the quality team with collecting supplier documents such as COAs, specifications, compliance forms, and other quality-related materials.
• Provide administrative support to executive leadership, including scheduling, document preparation, and miscellaneous projects.
• Maintain organized records of supplier quotes, client communications, and internal requests.
• Cross-departmental coordination to ensure tasks are followed through in a timely and professional manner.
• Contribute to general office support and other duties as assigned.

Qualifications

• Experience in office administration, customer service, procurement support, operations coordination, or a related role preferred.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow up on open items.
• Proficiency using email, spreadsheets, Microsoft Office, Google Workspace, and basic business software.
• Experience in dietary supplement, food, or pharmaceutical manufacturing is preferred.
• Familiarity with RFQs, supplier documentation, COAs, or quality paperwork is a plus.