Procurement Operations Coordinator

About the role

We are seeking an Operations Coordinator to support manufacturer returns, debit memo recovery, and operational tracking processes within our Procurement organization.

Responsibilities

• Monitor and manage manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution.
• Research, validate, and compile supporting documentation needed to recover funds and dispute denied claims when appropriate.
• Track issues from identification through resolution, maintaining detailed records of manufacturer interactions, documentation requests, and collection activities.
• Partner with Procurement, Accounting, Distribution Center, and manufacturers to investigate discrepancies, determine root causes, and resolve issues.
• Communicate with manufacturers and internal departments to obtain required documentation, address open items, and facilitate timely payment of outstanding balances.
• Develop, maintain, and continuously improve tracking tools, reporting, processes, and documentation, including manufacturer return goods policies.
• Identify trends, recurring issues, and process gaps while supporting process improvements, SOP development, and operational best practices.

Requirements

• 3+ years of experience in operations, project coordination, procurement, or a related field.
• Pharmaceutical industry experience, including familiarity with manufacturer returns, chargebacks, deductions, or EDI processes, preferred.
• Bachelor's degree or equivalent combination of education and experience preferred.
• Strong analytical and problem-solving skills with the ability to investigate issues and reconcile discrepancies across multiple sources.
• Able to interpret policies, agreements, and operational requirements and translate them into actionable next steps.
• Proficiency with Microsoft 365 applications, particularly Excel, Teams, and Outlook.
• Experience with Monday.com, Airtable, Asana, or similar work management tools is a plus.
• Willingness to travel periodically to support team collaboration, training, and operational initiatives.

Qualifications

• Comprehensive Benefits: Medical, Dental, and Vision Insurance, HRA, HSA, and FSA reimbursement accounts, Basic & Voluntary Life Insurance, Short & Long-term Disability Insurance, Paid Time Off, Paid Holidays, Fitness Program Reimbursement, Employee Assistance Program, 401K Savings Plan with a company match.