Operations Coordinator

Office Operations

• Greet and assist walk-in customers and visitors.
• Answer and direct incoming phone calls professionally.
• Aid the Office Manager with daily administrative and operational tasks.
• Prepare and organize driver paperwork.
• Prepare driver pay sheets and assist with payroll processing.
• Complete and maintain IFTA reporting information.
• Maintain accurate records and reconcile fuel statements for accuracy.
• Monitor trailer storage and verify storage charges.
• Prepare and process customer invoices using dispatch software.
• Report customer detention and other accessorial charges.
• Maintain organized files and office records.
• Perform additional administrative duties as assigned.

Dispatch Support

• Aid the Dispatch Team with day-to-day operations.
• Organize customer load information.
• Schedule customer delivery appointments.
• Complete customer load reporting, including arrival/departure times, lumper fees, detention, and other accessorial charges.
• Prepare load information sheets for drivers.
• Conduct daily check calls with drivers.
• Email customers with shipment updates.
• Organize and maintain driver files and documentation.
• Learn and utilize transportation software, including ORBCOMM & TracKing trailer tracking systems, Platform Science - Electronic Logging Device (ELD) software.
• Monitor trailer tracking and storage locations.
• Perform additional dispatch-related duties as assigned.

Qualifications

• A high school diploma or equivalent required.
• Previous office, administrative, customer service, or transportation experience preferred.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
• Experience with QuickBooks is preferred or willingness to learn.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Positive attitude, professionalism, and strong work ethic.

Preferred Skills

• Knowledge of trucking or logistics operations.
• Experience with payroll processing.
• Familiarity with transportation management software, ELD systems, or trailer tracking software.
• Basic accounting or bookkeeping experience.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Occasionally lift or move up to 25 pounds.
• Ability to perform routine office tasks, including filing and organizing records.

Benefits

• Competitive pay based on experience.
• Paid time off and holidays.
• Retailment plan.
• Supportive, family-oriented work environment.
• On-the-job training and opportunities for professional growth.
• Stable, long-term career with a respected transportation company.