Operations Supervisor II

Responsibilities

• Manage a team of Drivers and Helpers
• Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Analyze drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Conduct route observations and coach drivers on safe driving and monitor progress.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Maintain accurate route documentation, service records, and regulatory paperwork.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Communicate any changes/needs to the appropriate contact for Municipal work.

Efficiency

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Review weight audit activity – following a truck.
• Route audit to ensure we are not picking up cancelled customers.
• Work with Dispatch to manage door traffic.
• Maintain employee attendance, punctuality, and performance.
• Verify proper waste segregation and disposal procedures are followed.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.