Operations Supervisor II

Key Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Addresses complaints and resolves problems as they arise.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Ensure proper scheduling of drivers and toter/helpers.

Operations

• Maintain customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops.
• Resolve customer complaints and issues.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Be familiar with and ensure compliance with all CDL driver regulations.
• Enter appropriate product line productivity into operating system on a daily basis.
• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Schedule, plan, and conduct safety meetings (monthly).
• Ensure proper supply and usage of all safety equipment.

Requirements:

• A high school diploma or general education degree (GED) is required.
• An associates or bachelor’s degree is preferred.
• Prior experience in the waste industry or transportation industry and/or experience driving trucks is preferred.
• At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver is required.