Operations Supervisor - Elgin

About the role

As an Operations Supervisor, you’ll play a critical role in ensuring seamless center operations by collaborating closely with clinical managers and cross-functional departments. You’ll drive efficiency, financial performance, and service excellence by leveraging data-driven insights and problem-solving in a fast-paced environment. This role is ideal for a proactive leader who thrives on building high-performing teams, optimizing resources, and working collaboratively to implement strategic initiatives. This is an on-site position reporting directly to the Regional Operations Supervisor.

Responsibilities

• Lead Daily Operations & Performance – Oversee all aspects of center operations, ensuring seamless day-to-day function, full capacity utilization, and a high standard of service delivery.
• Maximize Efficiency Through Data-Driven Decisions – Analyze and act on Key Performance Indicators (KPIs) to drive operational efficiency, treatment integrity, and financial success.
• Optimize Scheduling & Compliance – Manage and ensure the accuracy of scheduling, payroll, and record-keeping systems while maintaining compliance with industry regulations and funding requirements.
• Ensure Financial Health & Resource Allocation – Monitor budgets, control expenses, and ensure clients receive their full recommended treatment dosage while maintaining fiscal responsibility.
• Create a Best-in-Class Employee & Client Experience – Maintain a well-equipped, organized, and high-performing center that fosters a positive, engaging environment for both employees and clients.
• Develop & Lead High-Performing Teams – Oversee recruitment, onboarding, training, and performance management while fostering a culture of accountability, teamwork, and professional growth.
• Enhance Collaboration & Cross-Functional Alignment – Build strong relationships between staff, clinicians, and families to support seamless therapy delivery and operational success.
• Problem-Solve & Adapt in a Constantly Changing Environment – Identify challenges, implement proactive solutions, and execute strategies to continuously improve center performance.
• Facilitate Communication & Change Management – Lead meetings, provide clear updates on initiatives, and champion company strategies with a solutions-oriented mindset.
• Strengthen Community & Referral Partnerships – Collaborate with local organizations to expand resources, build referral networks, and support census growth.

Requirements

• High School diploma or GED
• Intermediate computer literacy; proficiency in Microsoft Word, Excel, Outlook, and data entry
• Good planning and organizational skills
• Well-developed verbal, listening, and written communication skills
• 1-3 years of previous experience in a management role
• Ability to multi-task in a busy office with frequent interruptions
• Must be able to meet deadlines in a fast-paced, quickly changing environment
• A proactive approach to problem-solving with strong decision-making skills

Preferred Qualifications

• Bachelor’s degree in a related field
• Prior administrative experience
• Multilingual (English and Spanish)
• Knowledge of general Human Resources

Benefits

• Comprehensive benefits (medical, dental, vision)
• Disability and Life Insurance
• Parental Leave
• 401K match
• Wellness reimbursement
• Monthly mobile device reimbursement
• Commuter benefits

Pay

Compensation range: $50K–$60K, plus a lucrative performance-based bonus plan and annual performance-based increases.

Schedule

Full time, exempt position.